County Kilkenny VEC is committed to delivering a quality service to individuals, community groups and business interests within County Kilkenny. We aim to deliver the best possible service to all our customers in an effective, efficient and caring manner.
This Customer Service Plan has been developed to enable us to review and enhance the level of service which we provide. The Plan includes the following:
A Customer Service Charter
This outlines the level of service which you can expect when you contact us.
A Customer Service Action Plan
This details what County Kilkenny VEC will do over the period of the plan to ensure that we implement the Quality Customer Service Principles as approved by the Government.
A Customer Comment Card
This provides a means by which the VEC can obtain feedback from customer on the quality of services provided.
A Complaints Procedure
This outlines the process by which complaints about the quality of service provided can be dealt with in a consistent, fair and transparent manner.